Malaysia's Hospitality Training Specialist
Where service becomes revenue and staff become assets
The only HRD Corp accredited training provider dedicated entirely to hospitality.
Trusted by
What we offer
Our programmes
Leadership and Supervisory Skills
For hotel executives, supervisors and department heads.
Communication Skills
Influence, persuasion, presentation and Mandarin for hoteliers.
Team Building
Cross-generational collaboration, cinematic synergy, GREAT and BUILD formats.
AI, Excel and Productivity Tools
AI for hotel operations, Excel payroll, Canva, time management.
Workplace Wellness and EQ
Emotional intelligence, mental health first aid, EQ in the age of AI.
PDPA, Cybersecurity and Labour Law
Data protection, anti-sexual harassment.
Service Excellence, F&B and Housekeeping
Guest engagement, VIP services, F&B mastery, ABC housekeeping.
Sales, Marketing and Brand Image
Grooming, NLP, revenue management, digital brand leadership.
Why HOREN
The training partner that delivers measurable results
Industry-built expertise
Every HOREN trainer has real frontline hospitality experience — from hotel operations to F&B management. They teach what they've lived.
HRD Corp claimable
SBL-Khas approved. All programmes are HRD Corp claimable — we assist with the paperwork.
Fully customisable
Private cohorts, on-site or virtual, paced or accelerated — built around your schedule.
Trusted by Malaysia's top hotels
From international chains to boutique properties, over 12 hotel partners across Malaysia have trained their teams with HOREN since 2019.
Who we are
Trainers who've worked in the industry they teach
Our trainers aren't academics or generalists — they've managed hotel floors, led F&B teams, and handled real guest escalations. That operational experience is what makes HOREN programmes land differently from off-the-shelf corporate training.
That depth is why properties across Malaysia — from international chains to independent boutique hotels — return to HOREN year after year.
Amir Shamsudin
Managing Director
“Listening Skill is an opportunity that Horen is taking full advantage of.”
What clients say
In their own words
The trainer provided plenty of practical exercises, giving us a better understanding of the concepts and helping us develop an ideal approach to applying them in real situations.
Sales Manager
Ormond Group
The practical examples provided were very relevant to my current role, making it easy to see how to apply the concepts immediately.
Purchasing Manager, Finance
The Riyaz Lavanya
The trainer’s knowledge is agile, he is able to respond to different AI systems quickly.
Learning & Development Manager
Park Hyatt
Training Gallery
In the room with our clients
Live sessions, team building days, and award nights across Malaysia's leading hotel properties.
Ready to train your team?
Let's build a programme tailored to your organisation's goals — get a proposal in 48 hours.
Get in touch