Announcements & Updates
Training news, programme launches and industry insights from HOREN.
Managing the generational gap in hotel teams
Four generations can now work the same shift. The friction is rarely about age. It is about unspoken expectations, and leaders can fix that.
Read more →Spot, support, refer: mental health first aid for hotel team leaders
October is Mental Health Awareness Month. What a supervisor can realistically do when a team member is struggling, and where their role stops.
Read more →PDPA for hotels: protecting guest data at every touchpoint
Hotels handle IC copies, passport details, card numbers and guest preferences every day. Where the real risks sit, and the habits that reduce them.
Read more →Practical AI for hotel teams: where to start
Skip the hype. Start with the repetitive tasks your team already does every day, put sensible guardrails in place, and build from there.
Read more →Service recovery: turning hotel complaints into loyalty
A complaint handled well can leave a guest more loyal than before. It depends on what your frontliners are trained and allowed to do in the first five minutes.
Read more →The soft skills gap that's slowing your digital transformation
Malaysian organisations are investing heavily in technology. The bottleneck isn't the tools — it's the people skills needed to use them well.
Read more →HRDC-claimable training: what Malaysian companies need to know
A practical guide to HRD Corp's SBL-Khas scheme — who qualifies, what's covered, and how HOREN handles the claims process for you.
Read more →