About HOREN
Malaysia's hospitality training specialist since 2019.
Our Story
Built for hotels, by hoteliers
HOREN Training was founded in 2019 with a single focus: hospitality. While most training providers in Malaysia spread themselves across every industry, we chose to go deep instead of wide — building a catalogue of 60+ programmes designed specifically for hotel operations, from the front desk to the executive floor.
Every programme is HRD Corp claimable under SBL-Khas, and every trainer in our network has real hospitality industry experience — not just a training certification.
Vision
To be Malaysia's most trusted hospitality training partner, recognised for measurable impact on service quality and business performance.
Mission
To equip hotel teams — from supervisors to executives — with practical, industry-specific skills that translate directly into guest satisfaction and revenue.
Our Beliefs
What guides how we work
Client-centric
Every programme is built around the property's real operational goals, not a generic syllabus.
Communication
Clear, honest dialogue with clients and trainers before, during and after every engagement.
Empathy
Understanding the pressures of frontline hospitality work shapes how we teach.
Effectiveness
We measure success in guest scores, staff retention and RevPAR — not attendance sheets.
Trust
Long-term partnerships built on consistency and follow-through, cohort after cohort.
Leadership
The people behind HOREN
Amir Shamsudin
Managing Director
“Listening Skill is an opportunity that Horen is taking full advantage of.”